Customer Charter
HomeCustomer Charter

Customer Charter

This is a pledge made in the interest of our esteemed TATA Indicom customers on Service levels that are expected from TTSL. Through customer charter, we are setting a benchmark in telecom industry by not only promising our customers the best in class Service but also committing to adhere to it at all times & penalizing ourselves, if we fail to meet this promise.

The 5 Paramateres

  1. Addressing all billing disputes raised with us within 3 working days, else compensating them @ Rs.25 per day per connection if addressed beyond 3 working days, maximum up to last billed amount in postpaid or last RCV amount in prepaid.
  2. Compensation @ 2.5% of the billed value in postpaid mobile customer’s bill if call drop % due to Tata network in a billing cycle is >1.5% in select cities.
  3. Call back option to the postpaid customers if hold time to speak to an agent is > 90 secs.
  4. Avail loaner handset facility if handset repair is not done over the counter through our I-care centers. This is a facility to Tata Indicom customers who have purchased handsets from our handsets partners.
  5. Free trials on select VAS products to educate our customers on our VAS products and experience the Service.

As a customer your benefits are as follows:

  • Improved in accuracy of billing
  • Improved complaint resolution experience
  • Improved network experience
  • Improved handset services
  • Improved call centre experience
  • Awareness about VAS products
  • Enhanced experience on TATA Indicom connection

  • i

VALUE ADDED SERVICES - Free offers to make your journey exciting!

  • Don’t bore your callers with boring tring tring
    Taste our Welcome Tunes free for one full week
    Sms WTFREE to 582820 (Toll Free) to start Welcome Tunes

  • Now get SMS Alerts for FREE for one full week- Bollywood, News, Astrology, Jokes!
    Sms FREE to 582820 (Toll free) to get a dose of daily alerts on SMS!

  • Get tuned to our FUN Channel and listen to live News, Jokes, hit songs
    Dial 12970 (Toll free) and get five minutes free usage

  • Free Games, Wallpapers and Ringtones!
    Just log onto the TATA ZONE and visit FREE TRIAL ZONE!
  • user Comment
  • TV Ads
  • Community speak
  • search