Self Help

Need help quick? We are proud to Introduce Tata Photon Self Help, a section through which you can get easy access to our various services using SMS, the internet, email or Interactive Voice Response (IVR).

You can get details of your bill, activate and deactivate Value Added Services and even subscribe to our Add-on Packs, all by simply sending an SMS to 121.

To get your outstanding bill details, SMS BILL to 121.

Request for a Duplicate Bill. SMS DUPBILL MON where MON is the first three letters pf the month. E.g. DUPBILL JUN for the month of June.

To get your bills by email, SMS ebill <your email id>. E.g. ebill

Get all the Tata Indicom Value Added Services by sending an SMS to 121 for:

Call Waiting Act CW
Caller Line Identification Act CLI
Call Forward Immediate Act CFI
Call Forward When Busy Act CFB
Call Forward When No Reply Act CFN
End of Table

Add-on Packs for Mobile customer

End of Table
SMS Lite Pack Act SMSL
SMS Jumbo Pack Act SMSJ
Night Speak Pack Act NS
Weekend Speak Pack Weekend Speak Pack Act WS
End of Table

Add-on Packs for Walky customer

End of Table
STD Pack Lite Act STDL
STD Pack Jumbo Act STDJ
Night Speak Act NS
Weekend Speak Pack Weekend Speak Pack Act WS
Intra-circle at Local Act INTRA
End of Table

For any other assistance, you can SMS Help to get the complete list of all Self Help Keywords.

You can use our customer-friendly Interactive Voice Response (IVR) service as another means to get a solution to your needs. You could, for example, register your complaints, request for a duplicate bill and do lots more.

Simply call 121 from your Walky or mobile. After the welcome prompt, choose your preferred language. You can set this as your default language for future use. Then just follow the simple IVR instructions.

  • With the newly launched 'My Indicom' service, you can manage your Tata Indicom account from the comfort of your home or office. All you need to do is visit our website and register yourself for 'My Indicom'. Once you register, you can take advantage of this facility to make using your Tata Indicom phone so much more convenient
  • View bills of the last three months online.
  • Analyse and segregate personal and official calls.
  • Request for your bills via email. SMS ebill followed by your email id to 121 to get your bill via email.
  • Pay your monthly bills online through your credit card (Master Card, Visa or Diners) or Internet banking account (Citibank, HDFC Bank, SBI, PNB, IDBI and ICICI).
  • View, edit or modify your profile online.
  • Club two different accounts into one 'My Indicom' account. This allows you to view details of other accounts that have been clubbed to your account.

To check for Payment Options click here

User Manuals and Download Dialers

To check for Payment Options click here

Chat Support