Post a Complaint

Customers can send SMS “HELPLINE” to 121 (Postpaid) and 12524 (Prepaid) to get the respective Circle Customer care and Nodal officer details*.

Please log your complaint at your local Customer Service Centre (121) from any Tata Indicom post-paid phone, (12524) from a Tata Indicom prepaid phone, (1281) for Public Telephony Booth or visit our website

If you want to register an Online Complaint , Click here

In case you are not satisfied with the response of the Customer Service Centre, please feel free to contact the Nodal Officer of your Circle mentioned below with your complaint reference number and details of the complaint / grievance.

The Nodal Officer will revert to you through your preferred mode of contact, with a resolution / response within 10 days of the registration of the complaint.

In case you have already contacted any of our respective Circle Nodal Officers and are not satisfied with the resolution, please get in touch with our Corporate Nodal Officer.

Customers can alternatively register complaints to Nodal Officer through SMS “NODAL” to 12345 (Postpaid) and 23456 (Prepaid) #. Will receive a call back within 4 working hours (Monday to Friday 10 am to 5.30 pm)

Select Circle

IIn case you are not satisfied with the response of the Nodal Officer, you may escalate your complaint / grievance to the Appellate Authority as a final mechanism for grievance resolution during working hours 10 am to 5:30pm, Monday to Friday excluding National & Regional Holidays. This should please be done by filling up a form prescribed by TRAI in Duplicate. Address of Appellate Authority is the same as that of Nodal officer in respective circle.

Appellate Authority

* - Currently not available for Mumbai & ROM Circle Customers
# - SMS will be charged @Rs. 3/SMS.

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